Comments on: Playing the Long Game: What I Learned from the Best Customer Experience of My Life

By: Marisa Murgatroyd

Marisa Murgatroyd — Fri, 22 Sep 2017 21:20:10 +0000

In reply to Captain Ed McIntyre. That's awesome Captain Ed! And yes what you give comes back for sure!

By: Captain Ed McIntyre

Captain Ed McIntyre — Fri, 22 Sep 2017 06:36:49 +0000

Iam a therapist of 39 years I live by this!Ive always done community
Service , never turned anyone away because of lack of funds!When
You give it away it comes back ten fold!!!!!

By: Marisa

Marisa — Fri, 22 Sep 2017 05:40:16 +0000

In reply to Paula. Thanks Paula! I had fun writing this one... :)

By: Paula

Paula — Thu, 21 Sep 2017 21:40:57 +0000

What a story…you brought home the message with such descriptive words that I could just about taste the ice cream flavors while at the same time seeing the connection between your story and excellent customer service

By: Marisa

Marisa — Thu, 21 Sep 2017 20:50:09 +0000

In reply to Len the aussie.

Len – the business is flourishing so apparently the long game is working for them… 🙂

Sounds like you have some awesome ideas too. 🙂

By: Marisa

Marisa — Thu, 21 Sep 2017 20:48:53 +0000

In reply to Paula D'Andrea. Oh yay! Olive + goat cheese... and yes to experiences all around.

By: Marisa

Marisa — Thu, 21 Sep 2017 20:47:56 +0000

In reply to Don Crowther. Totally Don! I'll have to take you...

By: Paula D'Andrea

Paula D'Andrea — Thu, 21 Sep 2017 20:41:26 +0000

Love the olive + goat cheese!

An experience makes all the difference. I’ve got a lot of the “concierge” element… learning to weave it for larger audience 🙂

By: Len the aussie

Len the aussie — Thu, 21 Sep 2017 19:08:56 +0000

Marisa that is a great story indeed but really scary too. Now well wishes to Murray and OUCH but hopefully soon he can really knock over a large steak .
That ice cream experience scares me when I think of being the boss. All that staffing but I know America possibly still pay low wages and live off the tipping regime.Training those salespeople? The time spent for the remuneration is not good ? How long before you return and will you go through the same experience next time or grab a quick fix .I hear the customer message but really the product must be expensive or how do they come out on top and how long will the business really flourish before it closes.Any business can offer too much choice ?
I think I would have an “experience night”like a FREEBIE try the product and fill the place somewhere or somehow and really sell to the masses on site .Possibly then give all the attendees a voucher ( coupon) to come back for a single cone of choice and no not an expensive serve but a treat .I could go on but yes there is a message there but we need to be conscious of costs and the bottom line . cheers and Rocky Road will do me .

By: Don Crowther

Don Crowther — Thu, 21 Sep 2017 18:14:45 +0000

Powerful! Forget the ice cream – I want to go there just for the experience!!